Cresta

Cresta AI is a generative AI platform for call centers that helps organizations improve business outcomes by analyzing every conversation and distilling customer insights and best practices. Its key features include:

Customized AI solutions: trained on enterprise-specific data for deeper understanding of customers and processes. No-Code Deployment: provides a no-code command center for mapping, allowing non-technical staff to train and deploy AI models. Real-time guidance: Provides low-latency, real-time support to help agents get instant access to best practices and compliance advice in the middle of a conversation. Cost Savings: Reduce processing time and increase productivity through AI automation. Team development: combines automation and human-computer collaboration for quality management, identifying and closing skills gaps.

Cresta's goal is to help organizations increase customer conversion and revenue through customized means, while ensuring data security and privacy.