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NICE CXone

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Customer Monitoring and Reporting
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Overview

NICE CXone is a user-friendly and fast tool for real-time transaction/chat monitoring, quick replies and easy access to call recordings.

Usage Scenarios

  • Real-time monitoring of transactions and chats
  • Quickly reply to customers
  • Scheduling
  • Integration with Salesforce for better customer management

Target Users

  • Businesses of all sizes
  • Call centers
  • Customer support teams
  • Sales teams
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